Work Life
Schoolcraft Memorial Hospital’s Cornerstone Program
The Cornerstone Program at Schoolcraft Memorial Hospital (SMH) is a framework that provides organizational alignment of strategic initiatives through goal setting, while creating and sustaining a culture of excellence for both patients and employees.
The Program ties employees together with our organization’s mission and vision. It gives them a sense of purpose by visualizing the “big picture” and how every individual job at SMH contributes to the whole. It balances the priorities of our organization through six pillars that identify specific areas of focus, which are the main tenets for any well-run organization.
The Cornerstone Program is the foundation for the six pillars that hold up and support the hospital’s strategic plan. Each pillar is unique and creates an area of focus for the organization. Monitoring all of the pillars ensures a well-balanced organization.
The Six Pillars of the Cornerstone Program
The six pillars of the Cornerstone Program are listed below:
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People
Pillar that focuses on strategies to improve employee satisfaction.
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Finance
Pillar that focuses on strategies to improve the organization’s finances.
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Growth
Pillar that focuses on strategies to increase the market share of existing services or explore new services.
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Service
Pillar that focuses on strategies to improve patient satisfaction.
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Quality
Pillar that focuses on strategies to improve quality.
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Community
Pillar that focuses on strategies to enhance and maintain relationships within the community and show the organization as a community leader.
Cornerstone Teams
Several employee teams are responsible for creating and implementing strategies related to SMH’s goals and strategic plan. All SMH employees are encouraged to join a Cornerstone Team at some time during their employment. It is a responsibility that directly contributes to SMH’s mission and vision, while allowing employees to participate at a global level.
Cornerstone Steering Committee
This team provides stewardship of the Cornerstone Initiative for Excellence. It is made up of the:
- Committee Chair
- CEO
- Chairpersons of the Cornerstone Teams
- Members of the Senior Leadership Team
Senior Leadership Team
This team’s purpose is to provide strategic direction for the organization and to implement the Strategic Plan. The Senior Leadership Team will fulfill our commitment to provide quality healthcare to our community by providing support, guidance, and direction through the sharing of information, the provision of education, and the exchange of ideas.
Leadership Team
This team’s purpose is to develop and reach departmental goals that align with organizational goals and to communicate organizational plans to employees.
Employer of Choice Team
This team helps Schoolcraft Memorial Hospital be an employer of choice by supporting employee engagement, overseeing the satisfaction survey, and collaborating with the Steering Committee to improve the employee experience. The team also plans and hosts employee events such as the Fun Fair, Christmas Party, Veterans Lunch, and Halloween Party to foster connection, appreciation, and a strong workplace culture.
Service Excellence Team
This team strengthens our workforce and hospital systems to deliver an exceptional patient experience by promoting positive communication standards and leading engagement initiatives. They also coordinate Patient Experience Week, monthly Popcorn Days, and other efforts that foster appreciation, connection, and a welcoming hospital environment.
Community Staff Relations Team
This team’s purpose is to organize events for both employees and the public that build strong relationships and promote a positive image of the Hospital. The team is actively involved in community gatherings, picnics, and fundraisers, along with other local events—helping strengthen connections and support the people we serve.
